Terms and Conditions

Terms and Conditions


Contact details


Harmonic Egg Belgium

Dorp 9

9280 Denderbelle

BELGIUM


KBO/VAT: 0871.232.521

web: www.harmonicegg.be

E-Mail: info@harmonicegg.be

Telephone:  + 32 474 50 40 24


(hereinafter "we" or "Harmonic Egg Belgium" or the "Seller")


I. GENERAL TERMS AND CONDITIONS


1. Scope of application


These general terms and conditions apply to all products and services offered by Harmonic Egg Belgium.

By accessing or using the website, the User acknowledges that he/she has read these General Terms and Conditions and expressly accepts the rights and obligations stated therein.

By way of exception, the provisions of the General Terms and Conditions of Use may be waived by written agreement. Such deviations may consist in the amendment, addition or deletion of the provisions to which they relate and do not affect the application of the other provisions of the General Terms and Conditions of Use.

We reserve the right to change our General Terms and Conditions of Use at any time without notice, but we undertake to apply to a User the provisions in force at the time the User used the website

.

2. Website


a. Accessibility and navigation


We take all reasonable and necessary measures to ensure the proper functioning, security and accessibility of our website. However, we cannot provide an absolute guarantee of performance and our actions must therefore be regarded as covered by an obligation of means.

Any use of the website is always at the User's own risk. We are therefore not liable for damage that may be the result of any malfunctions, interruptions, defects or even harmful elements on the website.

We reserve the right to restrict access to the website or to interrupt its operation at any time without notice.


b. Contents


Harmonic Egg Belgium largely determines the content of the website and takes great care of the information on it. We take all possible measures to keep our website as complete, accurate and up-to-date as possible, even when the information about it is provided by third parties. We reserve the right to change, supplement or remove the website and its content at any time, without incurring any liability.

Harmonic Egg Belgium cannot offer an absolute guarantee with regard to the quality of the information on the website. As a result, this information may not always be complete, accurate, sufficiently accurate or current. Consequently, Harmonic Egg Belgium cannot be held liable for any damage, direct or indirect, that the User may suffer as a result of the information provided on the website.

If certain content of the website violates the law or the rights of third parties or is contrary to morality, we request that each User inform us as soon as possible by e-mail, so that we can take appropriate measures. to take.

Any download from the website is always at the User's own risk. Harmonic Egg Belgium is not liable for damages, direct or indirect, resulting from such downloads, such as loss of data or damage to the User's computer system, which are the User's sole and exclusive responsibility.


c. Services reserved for registered Users


1. Registration


Access to certain services is restricted to Users who have completed registration on the website.

Registration and access to the services of the website are reserved exclusively for natural persons who are legally competent, after completing and validating the registration form available online on the website and after accepting these General Terms and Conditions of Use.

At the time of registration, the User undertakes to provide correct, complete and current information about himself. The User must also regularly check the data relating to him/her to ensure its accuracy.

The User must therefore provide a valid e-mail address, on which the website will send him/her a confirmation of the registration to our services. An email address cannot be used more than once to register for the Services.

Any communication from the website and its partners is therefore deemed to have been received and read by the User. The latter therefore undertakes to regularly consult the messages he receives at this e-mail address and, if necessary, to reply within a reasonable time.

Also only one registration per person is allowed.

The User is assigned an identification code that allows him/her to access a space reserved for him/her (hereinafter the "Customer Portal"), subject to entering his/her password.

The username is final, but the password can be changed by the User online in his or her Customer Portal.

The password is personal and confidential. The User undertakes not to communicate it to third parties.

In any case, Harmonic Egg Belgium reserves the right to refuse a request to register with the services of the website in the event of non-compliance with these General Terms and Conditions of Use by the User.


2. Unsubscribe


The User who is regularly registered can request to unsubscribe at any time by going to the dedicated page in his or her Customer Portal. This can also be done by sending an e-mail to info@harmonicegg.be.


3. Links to other websites


The website may contain links or hyperlinks to external websites. Such links do not automatically imply that there is a relationship between Harmonic Egg Belgium and the external website or even that there is an implicit agreement with the content of these external websites.

Harmonic Egg Belgium has no control over such external third party websites.

We are therefore not responsible for the safe and correct functioning of the hyperlinks and their final destination. As soon as the user clicks on the hyperlink, he/she leaves the website. We can therefore not be held liable for further damage.


4. Intellectual Property


The structure of the website, as well as the content, texts, images, photos, sounds, videos, etc. of which the website is composed or which are accessible through the website, are the property of Harmonic Egg Belgium or Harmonic Egg Belgium has obtained the necessary rights, and as such are protected by applicable and applicable intellectual property laws.

Any representation, reproduction, adaptation or partial or full exploitation of the content, brands and services offered by the website, in any way whatsoever, without the prior, express and written consent of Harmonic Egg Belgium is strictly prohibited, with the exception of elements expressly are marked as 'royalty-free' on the website.

The User of the website is given a limited right to access, use and display the website and its contents. This right is granted on a non-exclusive, non-transferable basis and may only be used for personal and non-commercial purposes. Unless otherwise agreed in writing in advance, the User is not permitted to modify, reproduce, translate, distribute, sell or communicate to the public, in whole or in part, the protected elements.

The User is prohibited from entering data on the website that would change or could change the content or appearance of the website.


5. Applicable Law and Competent Jurisdiction


These General Terms and Conditions of Use are governed by Belgian law.

In the event of a dispute and in the absence of an amicable solution between the parties, the dispute will be submitted to the courts of the judicial district of East Flanders, Dendermonde region.


6. Other provisions


Harmonic Egg Belgium reserves the right to change, expand, remove, limit or interrupt the website and associated services at any time, without notice and without liability.

In the event of a violation of the General Terms and Conditions of Use by the User, Harmonic Egg Belgium reserves the right to take appropriate sanctions and compensation measures. Harmonic Egg Belgium reserves the right to temporarily or permanently deny the User access to the website or our services. These measures may be taken without reason and without notice. They cannot entail the liability of Harmonic Egg Belgium, nor can they give rise to any form of compensation.

The illegality or total or partial invalidity of any provision of our General Terms of Use shall not affect the validity and application of the other provisions. In such case, we have the right to replace the provision with another valid provision serving the same purpose.



II. GENERAL SALES-AGREEMENTS


1. Scope of application


These General Terms and Conditions of Sale define the mutual rights and obligations in the event of the purchase of products or services on the website by a User (who, for the purposes of the General Terms and Conditions of Sale, is hereinafter referred to as "Customer").

The General Terms and Conditions of Sale express all obligations of the parties. The Customer is deemed to accept these without reservation, failing which his order will not be validated.

Exceptions to the provisions of the General Terms and Conditions of Sale can be made in exceptional cases, provided that these exceptions have been agreed in writing. Such deviations may consist in amending, adding or deleting the provisions to which they relate and do not affect the application of the other provisions of the General Terms and Conditions of Sale.

Harmonic Egg Belgium reserves the right to change the General Terms and Conditions of Sale from time to time. The changes will take effect as soon as they are posted online for any purchase after that date.


2. Products and services


The Seller makes a range of products and services available to the Customer via the website. The presentation of the products or services offered (eg via photos) have no contractual value. Services refers to individual sessions, subscriptions, packs and promotions of the harmonic egg.

The products or services are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the Seller cannot be held liable for this.

The products and services are offered within the limits of their availability.

Prices and taxes are stated on the website.

By invoking or using a service of Harmonic Egg Belgium, the customer and/or user acknowledges that he/she has received a copy of these terms and conditions or that he/she has taken note of them beforehand, that they are enforceable against him/her. and irrevocably accepts its application.


3. Price


The Seller reserves the right to change its prices at any time by publishing them online.

Only the prices indicated and the taxes in force at the time of the order apply, subject to availability on that date.

The prices are indicated in euros and do not take into account any delivery costs, which are additionally indicated and invoiced before the validation of the order by the Customer.

The total amount of the order (including all taxes) and, if applicable, the delivery costs will be stated before the final validation of the order.


4. Subscriptions


The following conditions apply to the subscription:

  • Subscriptions are personal use only
  • The minimum duration is 1 year
  • After this period expires, the agreement will NOT be automatically renewed. If you wish to do so, please inform us.
  • The Client has the choice to pay monthly either in cash or by direct debit. This will be indicated in writing by the Client when the agreement is signed.
  • The subscription agreement can be broken or cancelled at any time. Sessions already undergone / recorded will be retroactively charged to the price of single Harmonic Egg sessions. 
  • Subscription members can purchase a gift certificate once a month for a single session for only 27€ (instead of 111€) to give to friends and family (only for new customers).
  • Unused sessions of subscriptions do not move to the next month
  • For this, you will sign a subscription agreement.


The following conditions apply to the packs:

  • Packs are allowed amongst members of the same family.
  • The packs are payable in full in advance, either bank or cash.
  • A 3-pack is valid for 18 months. The 3 sessions are taken up within the 18-month period, remaining open sessions cannot be taken up after this period.
  • A 10-pack is valid for 2 years. The 10 sessions are taken up within the period of 2 years, remaining open sessions cannot be taken up after this period.
    A 10-pack costs a total of €720. You can, after consultation, commit to paying for the 10 sessions (on-site and/or remote) per session, this means 10 x 72€. This has to be paid (cash or bank) at the latest the day of the session itself.
  • For this, you will sign a 10-pack agreement.


5. Online appointments/orders


The Customer has the option of completing an appointment or an order online using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services.

To validate his appointment/order, the Customer must accept these General Terms and Conditions by clicking on the indicated place.

The Customer must provide a valid email address, billing information and, if applicable, a valid delivery address. Any communication with the Seller can take place via this email address.

In addition, the Customer must select the delivery method and validate the payment method.

The Seller reserves the right to block the Customer's order in the event of non-payment, incorrect address or any other problem on the Customer's part until the problem is resolved.


6. Confirmation and payment of the order


The Seller remains the owner of the ordered items until full payment of the order has been received.


a. Payment


The Customer makes the payment at the time of the final validation of the order using the chosen payment method. Payments are made online via bancontact, visa or mastercard. This validation is in lieu of a signature.

The Customer guarantees to the Seller that he has the necessary authorizations to use this method of payment and acknowledges that the information provided for this purpose constitutes proof of his agreement to the sale and the payment of the amounts due under the order.

The Seller has put in place a procedure to check orders and means of payment in order to reasonably guarantee it against any fraudulent use of a means of payment, including by requesting identification data from the Customer. In case of refusal of authorization to pay by credit card by accredited organizations or in case of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.

The Seller also reserves the right to refuse an order from a Customer who has not fulfilled or only partially fulfilled a previous order or who is subject to a payment dispute.

If the customer does not meet his payment obligation(s) on time, after he has been notified by the Seller of the late payment and the Seller has granted the customer a period of 14 days to still meet his payment obligations. If payment is not made within this 14-day period, the statutory interest will be owed on the amount still owed and the Seller is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. The Seller may deviate from the stated amounts and percentages in favor of the Customer.


b. Confirmation


Upon receipt of the validation of the purchase with payment, the Seller will send the purchase to the Customer.

In the event of unavailability of a service or product, the Seller will inform the Customer as soon as possible by e-mail in order to replace or cancel the order for this product and possibly refund the relevant price, with the remainder of the the order remains firm and final.


7. Evidence


The communication, orders and payments between the Customer and the Seller can be proven by means of automated records, which are kept in the Seller's computer systems under reasonable security conditions.

The orders and invoices are archived on a reliable and durable medium, which is considered in particular as a means of proof.


8. Cancellation


If the Client cannot attend or the remote session cannot take place, the session can be cancelled and rescheduled up to a maximum of 48 hours before the session starts, otherwise the full session will be charged. Cancellations can only be made by email or phone, not by other means. Payments will not be refunded. However, the Client may give the session to someone else or exchange it for a gift certificate.


9. Delivery products


Delivery will only take place after confirmation of payment by the bank of the Seller.

The products are delivered to the address indicated by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information from the Customer will be charged to the Customer.

Delivery takes place, according to the method chosen by the Customer, within the following periods:

Standard delivery: 6 - 8 working days. Deliveries abroad may take longer.

The delivery times are indicative. In the event of late delivery, no compensation can be claimed from the Seller or the carrier. However, if the delivery times exceed thirty days from the date of the order, the sales contract may be canceled and the Customer may be reimbursed.


a. Checking the order


Upon receipt of the products, the Customer or the recipient checks the good condition of the delivered product or the conformity of the service provided.

In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and inform the Seller immediately.

The verification is deemed to have been carried out as soon as the Customer or a person authorized by him has accepted the order without reservation.

Any reservation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and releases the Seller from any liability towards the Customer.


b. Delivery error


In the event of a delivery error or non-conformity of the products with the information on the order form, the Customer shall inform the Seller thereof within three working days of the delivery date.

Any complaint not submitted within the time limit cannot be taken into account and releases the Seller from any liability towards the Customer.


c. Returns and Exchanges


The product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, according to the following methods:

Return the product by post within 14 days from the date of delivery of the order to the following address: Dorp 9, 9280 Denderbelle.

Any complaint and any return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and releases the Seller from any liability towards the Customer.

Any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging.

The costs for the return are for the account of the Customer.


10. Warranties


The Seller guarantees the conformity of the products or services with the contract in accordance with the legislation in force at the time of conclusion of the contract.


11. Right of withdrawal


This article only applies to the extent that the Customer is a consumer. If that is the case, the Customer can exercise his statutory right of withdrawal and dissolve the agreement within 14 working days after the delivery (taking possession) of the goods or within 14 days after the conclusion of the service agreement.


a. Return and Refund


After notification of his decision to withdraw, the Customer has 14 days to return or return the goods.

The Customer may request a refund of the returned product. The costs of return are borne by the Customer.

The return or exchange of the product can only be accepted for the products if they are still whole, intact and in their original condition, in particular with complete, intact packaging and in a state of resale.

The Seller will refund to the Customer all amounts paid, including delivery costs, within 14 days after the return of the goods or the sending of proof of shipment of the goods.


b. Exceptions to the right of withdrawal


Any revocation that is not carried out in accordance with the rules and deadlines of this article and the applicable law cannot be taken into account and releases the Seller from any liability towards the Customer.

If the order relates in whole or in part to the delivery of digital content that has not been delivered on a tangible medium, the Customer expressly agrees that the agreement can be performed immediately. The Customer hereby acknowledges that he or she loses the right of withdrawal if the agreement is performed immediately.


12. Data Protection


The Seller will keep proof of the transaction, including the purchase order and invoice, in its computer systems and under reasonable security conditions.

The Seller guarantees its Customer the protection of its personal data in accordance with the Privacy Policy available on the website.


13. Force Majeure


If the Seller is wholly or partially prevented from executing the order due to an unforeseen circumstance beyond its control, then there is force majeure.

In case of force majeure, the Seller has the right to suspend the execution of the order in whole or in part for the duration of the force majeure. The Seller shall immediately inform the Customer thereof.

If the force majeure continues for more than 90 days without interruption, each of the parties has the right to terminate the contract unilaterally, by registered letter to the other party. The services already performed by the Seller will nevertheless be invoiced proportionally to the Customer.


14. Independence of the provisions


If one or more provisions of these General Terms and Conditions of Sale are declared illegal or void, the remaining provisions will remain in full force and effect.

The illegality or the total or partial invalidity of any provision of these General Terms and Conditions of Sale does not affect the validity and application of the other provisions.

The Seller reserves the right to replace the illegal or invalid provision with another valid provision for the same purpose.


15. Applicable law and competent court


These General Terms and Conditions of Sale are governed by Belgian law.

In the event of a dispute and in the absence of an amicable solution, the dispute will be submitted to the courts of the judicial district of East Flanders in Dendermonde.


16. Liability


The Customer is liable for damage caused by him or her to goods, property and buildings. Harmonic Egg Belgium is not liable for damage, loss, theft or damage to property, goods and money or damage to persons, for whatever reason, during the sessions.


17. Disclaimer


The statements, services or products offered through this website or by Harmonic Egg Belgium are not intended to diagnose, treat, cure or prevent any disease. Testimonials regarding the technology are provided voluntarily and do not represent the opinions of Harmonic Egg Belgium. The services provided by Harmonic Egg Belgium are not intended as a substitute for professional medical advice, diagnosis or treatment.





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